<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div><blockquote type="cite" class=""><div class="">On Jan 31, 2018, at 1:06 PM, Don Green Dragon <<a href="mailto:fergdc@Shaw.ca" class="">fergdc@Shaw.ca</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><span style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">Based on your comments and Rob Rye's I went ahead and attempted to install High Sierra. An update window usually appears on my screen when I begin a session, but instead of showing the usual (for some time 'usual') icon for upgrading to High Sierra, the icon read "installed" and when I asked for <Apple/Software update...> the response was "no updates available". With <Apple/About this Mac> the response remains "version 10.9.5".</span><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">Stunned by the above, looked around in Applications and found, to my surprise, an app titled <Install macOS High Sierra>. Despite not recalling how the app got there, I opened it and clicked on Install. Nothing seemed to happen. Eventually a window appeared which announced that <macOS High Sierra> will be installed on "MacIntosh HD" which seemed okay, and finally a progress bar appeared, after a second or third tap on the "Install" icon. After three hours the progress bar was about 20% full. I knew the install would be slow because I have the slowest connection possible with my ISP.<span class="Apple-converted-space"> </span></span><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">However, it is now 40.5 hours later and the progress bar remains about 10% from full. Also, the progress bar 'appears' to NOT have advanced since yesterday at about 5:00 pm when I last checked.</span><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">Should I hit the "Cancel" button or just let the install proceed?</span><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">I'm wondering about Gary's comment<span class="Apple-converted-space"> </span></span><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">"The App Store will not give you the option to install it if you aren’t eligible."</span><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">but I've not received an explicit message saying that I'm not eligible!!!</span><br style="font-family: MesloLGMDZ-Regular; font-size: 13px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""></div></blockquote></div><br class=""><div class="">I really can’t tell you what is happening from where I sit. I would call Apple’s support line at (800) 800-2775.</div><div class=""><br class=""></div><div class="">Good luck!</div><div class=""><br class=""></div><div class="">Gary</div></body></html>